Last Updated: June 9, 2026
At Franke Pakistan (“we”, “our”, “us”, or “Franke”), we are committed to protecting your privacy and handling your personal information with the same precision and care that defines our kitchen solutions. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (franke.com.pk) or interact with our products and services.
1. Information We Collect
We may collect the following types of information:
a) Information You Provide Directly
Contact Details: Name, email address, phone number, and residential or project address.
Inquiry & Consultation Data: Kitchen project requirements, design preferences, budget range, and messages submitted through our contact forms, showroom visits, or customer service channels.
Order & Warranty Information: Product selections, purchase history, serial numbers, installation details, and warranty registration data.
Professional Credentials: For architects, interior designers, and developers — firm name, portfolio details, and business contact information.
Account Information: If applicable, login credentials and profile preferences for registered users.
b) Information Collected Automatically
Device & Technical Data: IP address, browser type and version, operating system, device type, and screen resolution.
Usage & Interaction Data: Pages visited, time spent on product galleries, clicks on kitchen collections, referral sources, and interaction with our portfolio and testimonial sections.
Cookies & Tracking Technologies: We use cookies to enhance your browsing experience, remember your preferences, analyze site performance, and deliver relevant content.
c) Information from Third Parties
Authorized Dealers & Partners: Purchase and service records from our trusted distribution and installation network across Pakistan.
Payment Processors: Transaction verification details from banks and digital payment providers.
Analytics & Marketing Partners: Aggregated, non-identifiable insights to improve our digital presence and customer experience.
2. How We Use Your Information
We use your personal information to:
Process Orders & Deliveries: Fulfill purchases of hobs, hoods, ovens, dishwashers, sinks, and other kitchen solutions, including coordinating delivery and installation.
Provide Design Consultations: Connect you with our team or authorized partners for kitchen planning, product selection, and spatial design advice.
Warranty & After-Sales Support: Register products for warranty, schedule servicing, and provide technical assistance.
Customer Communication: Respond to inquiries, send order confirmations, delivery updates, service reminders, and product care tips.
Improve Our Products & Services: Analyze usage patterns to refine our website, product offerings, and customer journey.
Marketing & Promotions: Share updates on new kitchen collections, design inspiration, exclusive offers, and events — only with your consent. You may opt out at any time.
Security & Fraud Prevention: Protect against unauthorized transactions and maintain the integrity of our platform.
Legal Compliance: Meet obligations under applicable Pakistani laws, tax regulations, and international standards as a global brand.
3. Sharing of Information
We do not sell your personal information. We only share data with:
Authorized Franke Partners: Certified dealers, distributors, and installation professionals who assist in delivering and servicing our products.
Service Providers: Logistics and courier companies, payment gateways, IT hosting providers, and customer relationship management platforms.
Franke Group Entities: Other companies within the Franke global family for product development, quality assurance, and consolidated customer support — always under strict data protection agreements.
Professional Advisors: Legal, accounting, or auditing firms when necessary.
Legal Authorities: When required by law, court order, or to protect our rights, property, or the safety of our customers and employees.
All third parties are contractually obligated to handle your data securely and only for the purposes we specify.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your product preferences and browsing history.
Enable smooth navigation through our kitchen collection galleries and portfolio.
Analyze how visitors interact with our site to improve functionality and design.
Deliver relevant marketing communications and measure their effectiveness.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use interactive features or receive personalized recommendations.
5. Data Security
We implement robust administrative, technical, and physical safeguards to protect your information, including:
SSL/TLS Encryption for all data transmitted through our website.
Access Controls restricting personal data to authorized personnel only.
Regular Security Audits and monitoring of our systems for vulnerabilities.
Secure Data Storage with industry-standard protection measures.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We continuously work to strengthen our defenses in line with Franke’s global commitment to quality and precision.
6. Data Retention
We retain your personal information only for as long as necessary to:
Complete the transaction or service you requested.
Honor warranty obligations and provide ongoing support.
Comply with legal, tax, and accounting requirements.
Resolve disputes and enforce our agreements.
Once no longer required, your data is securely deleted or anonymized in accordance with our retention policies.
7. Your Rights & Choices
You have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data, subject to legal and warranty retention requirements.
Restrict or Object to certain types of processing.
Opt Out of marketing communications by clicking “unsubscribe” or contacting us directly.
Request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided in Section 11.
8. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us immediately and we will take prompt steps to delete such information.
9. Third-Party Links
Our website may contain links to external websites, including social media platforms, partner showrooms, and design resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
As part of the Franke global group, your data may be transferred to and processed in countries outside of Pakistan, including Switzerland and other jurisdictions where Franke operates. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
For general inquiries about our kitchen solutions, please reach out through our standard customer service channels.
13. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in [Insert city, e.g., Lahore], Pakistan, without prejudice to your rights under applicable data protection regulations.
By using Franke Pakistan’s website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
